COVID-19 Everything you need for smart and safe travel.

Cruise Refund

If your cruise booking has been impacted by COVID-19, please enter your confirmation number below to see the available options.

Please note that due to the current environment, not all bookings are ready to process. If your booking ID is not located on the form, please check back later and look out for an email with more information.

*Your booking number can be found on your cruise booking receipt or on the Booking Section of the My Account page.

If you have multiple cabins or bookings impacted by COVID-19, please make sure to complete the form and provide your refund preference for each Booking Number.

Updated 03.04.2021


Cruise Lines

AMA Waterways

American Queen Steamboat Company

Avalon Waterways

Azamara

Carnival Cruise Line

Celebrity Cruises

Costa Cruises

Crystal Cruises

Cunard Line

  • Cancelled sailings: Queen Mary 2 through May 28, 2021, Queen Victoria through May 16, 2021 and Queen Elizabeth through June 4, 2021
  • Flexible booking terms + future onboard credits
  • Future cruise credit or refund policy for canceled sailings has been emailed to affected customers

Disney Cruise Line

Emerald Waterways

Holland America Line

Linblad Expeditions

MSC Cruises

Norwegian Cruise Line

Oceania Cruises

  • Cancelled sailings: all departure through April 30, 2021; Regatta departures through May 10, 2021
  • Future cruise credit or refund policy for canceled sailings has been emailed to affected customers.
  • Travelers Assurance Program

Paul Gauguin Cruises

Ponant

Princess Cruises

  • Cancelled sailings: all departures through May 14, 2021; all cruises longer than seven days sailing in and out of U.S. ports through November 1, 2021; cruises departing in and out of Japan through June 25, 2021; 2021 world cruise and segments on Island Princess; 2021 South America grand voyage on Pacific Princess; all Star Princess departures
  • Future Cruise Credit + refund policy
  • Cruise with Confidence policy

Regent Seven Seas Cruises

Royal Caribbean International

Scenic Luxury Cruises & Tours

Seabourn

Silversea Cruises

Star Clippers

  • Cancelled sailings: select departures through April 18, 2021
  • Future cruise credit or refund policy for canceled sailings has been emailed to affected customers.

Tauck River Cruses

U River Cruises (formerly known as U by Uniworld)

Uniworld River

Victory Cruise Lines

Viking

Windstar Cruises

  • Cancelled sailings: all departures through April 30, 2021; Star Breeze Asia and Australia/New Zealand departures through May 30, 2021 and all departures in and out of U.S. ports in 2021; select Star Legend and Star Pride Europe departures through 7/4/2021; Wind Spirit departures through May 15, 2021; Wind Surf departures through May 2, 2021
  • Future Cruise Credit + refund policy
  • Travel Assurance policy

Tours & Guided Vacations

Brendan Vacations

Collette

Contiki

Cosmos

Costsaver

G Adventures

Globus

Insight Vacations

Luxury Gold

Monograms

Trafalgar


Cruise Refund Terms

Future Cruise Credit will be awarded to member within 90 days. Future Cruise Credit will be funded in part by Our Vacation Center and from cruise line provider in which cruise was booked.

Future Agency Cruise Credit will be awarded to member within 90 days and must be used within 18 months. Future Agency Credit will be awarded by Our Vacation Center. Refunds will be processed within 90 days and will be credited to the original card used to complete booking.

The Future Cruise Credit and Agency Future Cruise Credits are estimates at this time and actual amounts may vary slightly based on finalized cancellation policies.

If Vacation Cash was used as a form of payment on the original booking, all Vacation Cash will be reinstated on your account in full.

If no action is taken by member within a 10 day timeframe to request refund, cruise will be cancelled and Future Cruise Credits issued.